At K-Pep, we’re committed to delivering your K-pop gear as quickly as possible. Here’s what you can expect:

• Processing Time: Orders are usually processed within 2-5 business days. This includes the time required to print and prepare your items for shipment.

• Shipping Time:

T-Shirts (Gildan 5000): Standard shipping within the USA typically takes 3-7 business days from the date of shipment.

Hoodies (Cotton Heritage M2580): Standard shipping within the USA generally takes 5-10 business days from the date of shipment.

Oversized T-Shirts (AS Colour 5082): Standard shipping within the USA usually takes 3-7 business days from the date of shipment.

Please note that shipping times may vary based on your location and other factors such as high demand or holiday periods. For more accurate delivery estimates, check the shipping options at checkout or feel free to contact our customer support team.

Thank you for choosing K-Pep! We appreciate your patience and hope you love your K-pop merch!

At K-Pep, we offer a variety of convenient payment methods to make your shopping experience smooth and easy. We accept the following payment options:

• Credit and Debit Cards: Visa, MasterCard, American Express
• Digital Wallets: Apple Pay, Google Pay
• Buy Now, Pay Later: Klarna
• Other Payment Methods: Shop Pay, Maestro, UnionPay

If you have any questions about payment methods or need assistance, feel free to contact our customer support team. We’re here to help!

Thank you for shopping with K-Pep!

At K-Pep, we want you to be completely satisfied with your purchase. Here’s our return and cancellation policy:

Right to Cancel

You have the right to cancel your order within 30 days without giving any reason. The cancellation period will expire 30 days from the day on which you or a third party (other than the carrier) acquires physical possession of the goods.

How to Cancel

To exercise your right to cancel, please inform us of your decision by:

• Email: Send a clear statement to k-pep@k-pep.com
• Mail: Cristian Darius Sabau, Gustav-Adolf-Straße, 39, 90439, Germany

Effects of Cancellation

If you cancel your order, we will refund all payments received, including the cost of delivery (except for any additional costs if you chose a delivery method other than our standard option), without undue delay and no later than 14 days from when we are informed of your decision to cancel. Refunds will be processed using the same payment method as your original transaction unless otherwise agreed. We may withhold the refund until we receive the returned goods or evidence that they have been sent back, whichever is earlier.

Returning the Goods

You will need to bear the direct cost of returning the goods. Please send the items back to:

Printful, 217 Wrangler Drive, 75019 Coppell, USA.

Return the goods without undue delay and no later than 14 days from when you notify us of your cancellation. Ensure the items are returned in their original condition and packaging, if possible.

Additional Information

1. Condition of Goods: Please prevent damage and contamination. Use original or suitable packaging to protect the goods during return.
2. Freight Forward: Do not return items using freight forward.

For any questions or assistance with returns and exchanges, please contact our customer support team at k-pep@k-pep.com.

Thank you for shopping with K-Pep!

At K-Pep, we want to make sure you find the perfect fit for your K-pop merchandise. Here’s how to determine the right size for you:

1. Check the Size Chart: Each product on our website includes a size chart to help you choose the correct size. You can find this size chart in the product images section.
2. How to Measure: To ensure an accurate fit, measure yourself using the following guidelines:
3. Compare with Size Chart: Use your measurements to compare with the size chart provided. If you’re between sizes, we recommend choosing the larger size for a more comfortable fit.
4. Need Help?: If you’re unsure about which size to choose, feel free to contact our customer support team at k-pep@k-pep.com. We’re here to assist you!

Returns and Exchanges: If you find that the size you ordered isn’t quite right, don’t worry! You can refer to our return and exchange policy to make adjustments.

Thank you for shopping with K-Pep, and we hope you find the perfect fit!

ONLY PRODUCTS can be returned to the following address: 217 Wrangler Drive, Coppell, Texas 75019, USA. Any other correspondence sent to this address will be returned. For correspondence, please use the following address: Gustav-Adolf-Straße 39, 90439 Nuremberg, Germany.